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Reply to every guest review, and act on what they tell you
Built for hotels and hotel groups. MARA replies to reviews from Google, Booking and Tripadvisor in your brand voice, then shows you which topics are moving your rating and what to fix.
No credit card required
Join our 2000+ happy customers:
Review Inbox: Respond to reviews with ease.
Respond to guest reviews in seconds, not minutes. MARA connects to all your review sources in one inbox, so replying is as simple as "Generate reply" → "Send" → "Done."
Connected to all your review sources in one place
Configure automation rules to reply on your terms
Daily notifications keep you on top of every new review
Review analytics: see what is actually driving your score
Feel like you've read all your reviews in minutes. MARA turns scattered feedback into clear, actionable insights tailored to your business.
Pros and cons specific to your property, not generic templates
Topics as detailed as "water in the pool is too cold"
Truly actionable insights, easy to understand at a glance
MARA AI: The most personal review response AI.
No generic AI-speak here. MARA learns your brand voice and recurring topics, so every reply feels personal — not automated.
Our Brand Voice AI adapts to your tonality to sound like you
Teach your AI how to respond to recurring topics with Smart Snippets
"But what about ChatGPT?" is something you'll never ask again after testing MARA
See it on your own reviews
Book a demo and we will walk you through MARA using your properties, your platforms and your actual guest feedback.
Use MARA for review management across your properties
Improve your rating
Turn more guest feedback into 5-star reviews and boost your overall score.
Respond faster, every time
Reply to every review quickly, keeping your response rate — and reputation — strong.
Save time and money
Spend less time managing reviews manually and more time acting on what guests tell you.
Loved by hotel groups and independent hotels
From independent hotels to international groups, teams use MARA to reply in their own voice and act on what guests tell them.
Talk to someone who knows hotels
A short demo is the quickest way to see what MARA would surface in your reviews. If you would rather look around on your own first, the free trial is open.
News. From MARA.
Awards, guides, and what we are publishing for hotels.
