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Connect MARA to the tools you already run
MARA plugs into your PMS and your operations tools, so review and survey data flows straight into the systems your team uses every day. No extra logins, no manual work.
No credit card required
Sync guest data the moment it happens
Connect your PMS and MARA automatically matches reviews and survey responses to the right reservation, linking guest feedback to real stay data like room number, rate, and length of stay.
Personalized guest experiences
MARA enriches guest profiles in your PMS with preferences gathered from reviews and surveys, so your front desk can anticipate what a returning guest wants before they check in.
Reservation data in your inbox
Every matched review shows the guest's room number, rate, room type, and length of stay, right where you're replying.
Room- and rate-level analytics
See exactly which rooms or rate types get your best and worst ratings, and why, down to the price point where satisfaction starts to drop.
Automated service tickets
MARA turns guest complaints into maintenance and housekeeping tickets automatically, ready to route into your operations tools.
Our connected PMSÂ systems
Mews, Apaleo, Ibelsa, Protel, LikeMagic (not a PMS but the integration works the same way), Oracle (OPERA Cloud), StayNTouch, and Guestline, with ASA coming soon. Don't see your PMS? Let us know.
Get issues to the people who fix them, automatically
Once your PMS is connected, MARA can push its automated housekeeping and maintenance tickets directly into the tools your operations team already uses. No need to give every housekeeper or maintenance tech a MARA login.
Zero extra tools
Tickets are created from guest feedback and pushed straight into the system your housekeeping and maintenance team already uses.
Built-in context
Each ticket carries the guest's complaint, the relevant stay details, and, where available, MARA's recommended fix.
Flexible routing
Assign MARA-generated tickets to dedicated categories or codes so your team instantly recognizes where they came from.
Built on your PMS data
Ticketing integrations run on the room-level data from your PMS connection, so every ticket references the right room from the start.
Our connected Housekeeping &Â Maintenance systems
Mews Tasks, Flexkeeping, Snapfix, Hotelkit, Sweeply, and LikeMagic Tasks. In addition, Gastfreund connects to MARA in the same way but integrations with Gastfreund will be enabled on Gastfreund. Don't see your tool? Let us know.
Questions hotels ask before adding their tech stack
Everything worth knowing before you connect your stack.
Yes. Ticketing integrations run on room-level data that comes from your PMS connection, so PMS setup comes first. Housekeeping and maintenance tools connect on top of that.
MARA uses the reservation IDs to match reviews and survey responses to your PMS data. No manual matching required.
MARA integrates with the major PMS providers (Mews, Apaleo, Ibelsa, Protel, LikeMagic, Oracle/OPERA Cloud, StayNTouch, and Guestline, with ASA coming soon) and leading housekeeping and maintenance tools (Mews Tasks, Flexkeeping, SnapFix, HotelKit, Sweeply, and LikeMagic Tasks). Don't see yours? Get in touch. We're continuously expanding.
Most integrations activate in minutes once you have the right credentials or marketplace access. Our team is on hand to help.
Typically within a day after the review is published the review gets processed and analyed by MARAÂ and then pushed into your Housekeeping and Maintenance system.
Still have questions?
Our team is happy to walk you through it.
Built to fit your stack
What teams say after connecting MARA to their PMS and operations tools.
See MARA with your stack
Tell us what PMS and operations tools you run and we'll show you exactly what connecting them unlocks.