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Get your personal AI Review Reply Assistant

React 3x faster to every customer review with individual responses written by your personal AI assistant. Your review assistant speaks every language and works for all types of reviews. Simple copy and paste tool to respond directly in review platforms (e.g. Google, Booking, Tripadvisor, etc.) or in your favorite online reputation management platform.
Sign up for free and answer to your customer feedback in no time! 
No credit card required 
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Theresa
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Review for Tophotel London
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Really nice hotel, staff was friendly and helpful. The rooms are a decent size with nice clean bathroom, everything we needed.  Bar was beautiful and reasonably priced and the staff were again very friendly. Breakfast was delicious as well. I would definitely stay here again. Very convenient for the train station and the free travel ticket was very welcome. All in all, an excellent hotel.

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Your AI response proposal
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01
· BENEFITS
With MARA, you'll save
14 hours and 366,67 € monthly,
for only 50,00 € per month.
reviews
€ per year
Thank you! Your submission has been received!
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Time saved
at least 13,33 hours
per month
MONEY saved
at least
522,92 €/month
or 6.275,00 €/year
Best plan for you: Plan M
Based on our data, you save on average 4 minutes per answer with MARA.

Respond to reviews

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Reduce Response Times and Costs

Our AI generates answers instantly, if you don’t like it just regenerate and you’ll get a new one
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Respond with a Personal Touch – No Templates

We generate unique, human-like responses every time which makes customers feel valued
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Improve Overall Star Rating

We help you answer every review, which increases your overall rating (HBR study)
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Increase Online Reputation

Not only customers see that you care about individual feedback, but also people looking up your business.
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Boost Your Response Rates

Achieve 100% response rates effortlessly with our cutting-edge AI
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Easy to Use Software From Day 1

Just copy a review into MARA and generate individualized responses in seconds
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Saves Brain Power for the Day

Never start from a blank page again and answer your reviews whenever you have a minute
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Consistently High Quality

Get your entire team working on review responses without sacrificing quality
02
· REFERENCES
Join our happy customers
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Loved by hotels and businesses of all sizes

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Deputy General Manager
Steigenberger Hotel Bremen
I’m impressed how MARA ‘thinks’ and writes on its own in every language and is still easy to use.
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General Management
12.18. Hospitality Mgmt
It's truly fascinating how this tool writes suitable responses to very specific reviews right before my eyes.
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Marketing Manager
Hotel Stadt Hamburg
I'm really impressed with the choice of words of the AI. It really feels more human than I imagined it to be.
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Rooms Division Manager
Roomers
Before using MARA, writing a reply from scratch took me 5-10 minutes. Now I only need 2 minutes maximum for some refinements.
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General Manager
EMA House
I love that I don't have to start from scratch. Especially on stressful days, MARA helps to answer all my reviews quickly and easily.
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Front of House Manager
The May Fair London
We have been well impressed with MARA and the support it provided in responding to our reviews. We were able to generate over 100 personalized responses in a day with MARA.
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Guest Experience Manager
The Westin London City
The new algorithm rocks – the updated version is more precise, intuitive and eloquent than the previous one. Good job.
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Managing Director
Neumühle Resort & Spa
The tool solves a real pain for me. It's definitely one of the most innovative solutions I've seen in hospitality technology lately.
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General Manager
Gekko House
MARA helps me respond to all guest feedback individually, without templates, and achieve a 100% response rate.
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Executive Office Manager
7Pines Resort Ibiza
I answer every guest review personally. With MARA, I've gotten much, much faster as I don't start from a blank page. It saves so much time and brainpower for the rest of my day.
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Social Media Manager
Jaz in the City Amsterdam
When you can't find the right word for your review response - MARA will.
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Executive Assistant
7Pines Resort Sardinia
The MARA assistant does the job for me and saves me so much time with almost perfect suggestions.
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General Manager
Halbersbacher Hospitality
With the click of a button, I can generate individual responses to reviews in any language. This saves so much time and guests feel more valued.
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Knowledge Architect
Miele
The personal touch is really phenomenal and it works great for all our customer feedback.
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03
· HOW IT WORKS
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Work smarter not harder.

Respond to every customer review with personal responses in seconds in three simple steps:
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1. Copy a review to your AI Assistant

Voila, you will get a personalized reply suggestion in no time

2. Revise to perfection

A last fine-tuning will make sure the response is in line with your desired tone
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3. Send and lean back

Your customers will appreciate that you genuinely care about their feedback
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04
· FEATURES

Your assistant for every customer feedback

05
· PRICING

Get started for free!

We want you to test the AI Review Reply Assistant before subscribing to any plan. Test the tool for the first 20 reviews for free
No credit card required 

Pricing built for businesses of all sizes.

Pay per Use

0
 /mo
cancel anytime
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Pay for each answer
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0.40€ per answer

Small

30
 /mo
cancel anytime
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100 answers included*
icon additional review answers
0.30€ per add. answer

Medium

50
 /mo
cancel anytime
icon review answers
200 answers included*
icon additional review answers
0.25€ per add. answer

Large

100
 /mo
cancel anytime
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500 answers included*
icon additional review answers
0.20€ per add. answer

Pay per Use

0
 /mo
cancel anytime
icon review answers
Pay for each answer
icon additional review answers
0.40€ per answer

Small

27
 /mo
billed annually
icon review answers
100 answers included*
icon additional review answers
0.30€ per add. answer

Medium

45
 /mo
billed annually
icon review answers
200 answers included*
icon additional review answers
0.25€ per add. answer

Large

90
 /mo
billed annually
icon review answers
500 answers included*
icon additional review answers
0.20€ per add. answer
* Number of answers included per month (also in yearly contracts).
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06
· NEWS