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How to Respond to Reviews on Expedia and

Tobias Roelen-Blasberg
Tobias Roelen-Blasberg
Co-Founder & Head of Product
This article offers a step-by-step guide with visuals to help you respond to reviews on Expedia and If you are new to this field and wish to provide professional responses, this post serves as a helpful tutorial.
How to Respond to Reviews on Expedia and

Reviews are a critical indicator of a hotel's reputation, but how it responds to reviews is even more important in demonstrating to guests that it values their feedback and acknowledges it by providing an appropriate response.

Writing review responses can be challenging, but there are excellent resources available to provide guidance on how to respond to reviews on Expedia Group: and In this article, we will review the appropriate etiquette to be followed when responding to reviews on these websites.

An overview of Expedia

Based in Bellevue, Washington and owned by the Expedia Group, first opened its doors on October 22nd, 1996. The company wants to move to Seattle sometime this year (2019). Originally part of Microsoft, offering solely travel-booking services, now Expedia Inc. provides a variety of services related to researching and planning trips; such as selecting an airplane seat or scheduling activities upon reaching one's destination.

Is Expedia a trusted site?

Yes. Expedia is a trusted and legitimate online booking website. If you are looking for any type of travel services, Expedia is the perfect choice. This popular online travel portal provides travelers with a wide variety of accommodations, activities, rental vehicles, cruises and holiday packages to fit every budget.

Who is affiliated with Expedia?

Apart from the main operating company Expedia, the Expedia Group has a range of subsidiaries such as, Hotwire, Travelocity, Trivago, Orbitz, Vrbo, Ebookers, and more.

Is Expedia and Hotels the same?

In 2001, became a part of the Expedia group. While Expedia and are two different websites, they mostly feature the same hotels and properties and has the same user interface. For property owners and business managers, listings across Expedia and are all managed via Expedia Group Partner Central.

How do I submit a review on Expedia?

Expedia automatically sends an “Expedia Write a Review” request to guests upon completion of stay. Guests would be automatically redirected to the Expedia website where they can review your property based on cleanliness, service, amenities, property conditions, and eco-friendliness. The same process applies to

How do I reply to a review on Expedia?

We explain the process of responding to Expedia reviews with a step-by-step guide.


1. Log into your Expedia account

Log into the Expedia Group Partner Central after registering your business. Then, simply "Sign in" using your login credentials.

Login to your Expedia Partner account through

2. Navigate to your property

Once you have logged in, a page called "Manage a Property" will be displayed. Utilize the "Search" option (see image below) to filter by property name, city, or ID to quickly and easily narrow down your search.

Look for the property you wish to work on. Note that the dashboard will display your properties listed on and

3. Open your Expedia reviews

Once you have selected the desired property, click on it and you will be brought to a page called "Today's Opportunities". This page contains the amount of conversations, real-time feedback, and reviews from Expedia. To respond to reviews, simply click the "Reviews" tab.

Open your reviews through the Guest relations tab.

4. Filter your reviews

Clicking on Reviews will open the "Guest Reviews: Filters" filter. By selecting "Expedia" and clicking "Apply Filter," you will focus on and confirm your selection (see image below).

Filter your guest reviews across Expedia platforms.

5. Select a review

After this application, you will be directed to the 'Guest Rating' page, which contains a series of reviews that require your input. To respond to a review, click the 'Respond' button.

Respond to your guest reviews in the Guest Rating page.

6. Craft review response

After completing the step above, you will see a white empty box or space entitled ‘Your response.’ This is where you need to type in your response (see the image below). Draft your response in a proper, professional manner. Then, enter a nickname under ‘Your nickname.’

Avoid picking a cheesy nickname, as this box should introduce guests to your role, e.g. XYZ Guest Experience Management or Customer Care Executive. Aside from this, well-crafted replies are mostly short, concise, and personalized.

Writing a reply to each review matters, as it can make or break your brand’s online reputation. To ensure your Expedia page has the best possible replies, it’s best to get a review reply generator that can help you generate replies within seconds. Not only will you save time and operational costs, but it can also ensure you consistently have personalized, optimized and well-crafted responses.

Write personalized and well-written replies and match it with a professional nickname.

7. Submit response

Once you have finished composing your response, click the Submit button to finalize it.

Submit your reply for approval.

8. Check status of review response

After clicking on that, your response will display ‘Processing’ below it. This usually takes a few seconds to finalize your response before it is published. Once approved, the comment will appear under the ‘Response from Management.’, as shown in the image below.

Review your responses and check pending replies.

How do I respond to a review on Hotels com?, a subsidiary of Expedia Group, is a travel fare aggregator website where you can post management responses to user reviews. The steps for responding to a review on are generally the same as Expedia review, with a few minor differences. Here is the complete procedure for crafting professional responses:


1. Filter your reviews

Follow steps 1-3 until you reach the "Guest Reviews: Filters" page. Under "Reviews," select the "" filter for Review Responses. Then, click "Apply Filter" to continue.

Go back to your Guest Reviews filters and choose

2. Respond to reviews

Reviews from will be displayed to you; follow the same steps as with Expedia and click the "Respond" button to make a professional response.

Respond to reviews with the same process.

Respond to Expedia reviews in seconds with MARA

Responding to Expedia reviews, which may cover numerous websites, can be a daunting task. Fortunately, MARA AI Review Assistant can help you. This intuitive tool is designed to ease your Online Reputation Management process, making it more efficient, personalized, and time-saving. It offers the best and most personalized AI for responding to and analyzing your guest reviews.

Streamlined Review Inbox

One of the key features of this tool is the Review Inbox, which allows you to streamline reviews from various online review platforms including select Expedia websites. Your review inbox makes responding to reviews as simple as hitting "Generate reply" and clicking "Send". The Review Inbox connects to multiple review sources, including Google,, and Tripadvisor, giving you a panoramic view of all your reviews. And you can even configure review response automation: Why not allow MARA to automatically respond to simple reviews, like 5-star Google reviews with no text, ensuring you never miss a review? Daily notifications about new reviews keep you updated and in control.

MARA Review Inbox
Monitor and respond to online reviews in one convenient dashboard.

Cutting-edge Review Analytics

Online reputation management doesn’t stop with responding to reviews; hotel managers and business owners must also extract actionable insights from your reviews. To help you understand and analyze the multitude of reviews, the Review Assistant also incorporates Review Analytics. This provides actionable, easy-to-understand insights that are tailored exclusively to your business. With MARA, you can quickly get the gist of all your reviews without needing to read each one. The analysis is so detailed that you can find out about specific issues like "the water in the pool is too cold" or "lack of vegan breakfast options”. These insights help optimize the guest experience without requiring you to be a data expert.

MARA Review Analytics
Extract actual customer insights from online reviews.

The most personal response AI

Expedia platforms are teeming with highly optimized listings. Businesses can stand out against their customers through deploying personalization strategies. MARA's AI isn't just about efficiency; it's about personalization too. The Brand Voice feature allows the AI to adapt to your tone, making sure your responses sound authentically you. Plus, with Smart Snippets, you can "teach" the AI how to respond to recurring praises or complaints. Your AI then incorporates this information into its responses, but always with different words, providing more personalized, relevant replies.

This review response assistant has quickly become a game-changer for over 2000 customers. Its promising capacity to elevate your overall rating, amplify response rates, glean insights from customer feedback, and economize both time and money is the reason behind its growing popularity.

Final Thought

Managing Expedia and reviews need not be an overwhelming task. With the appropriate software, not only can you streamline the process, but you can also personalize your responses, and derive valuable insights from the reviews. So, why hesitate to give our AI Review Assistant, MARA, a try? It's completely free for testing, doesn't require a credit card, and can be fully operational in less than five minutes.

This content is part of our hero content on “How to Use Online Reviews to Your Advantage – The Ultimate Guide".

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Frequently Asked Questions:

What happens when you book on Expedia?

Expedia runs a general directory across all its channels. Once a guest confirms and pays for accommodation, the listing will be reserved across all Expedia platforms. The guest will receive an email confirmation and an online voucher whenever applicable.

How much are Expedia fees?

Expedia charges 10-30% of the booking price as a commission, so a property owner only gets 70-90% of a guest’s payment. The commission is credited to the website upon the guest’s checkout.

Is booking or Expedia better?

Booking has consistently been the largest online booking platform. Year by year, it has given better booking numbers to hotel and property owners and maintained higher annual revenue than Expedia.

Is it good to buy ticket from Expedia?

Yes. It’s safe for guests to buy tickets from Expedia alongside hotel accommodations and other tourist activities. This centralized travel booking feature aims to provide customers with the ability to plan and purchase their entire trip in one platform.

Is it easy to get a refund from Expedia?

Yes. For hotel accommodations, guests can get a full refund 48 hours before their check-in date. For flights, customers are subject to a full refund for cancellation within 24 hours of booking time.

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