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Reputation Management built for modern hotel groups
MARA helps hotel groups manage reviews across OTAs, generate accurate AI replies, protect reputation scores, and uncover the insights hidden inside guest feedback.
No credit card required
Join our 2000+ happy customers:
Award-winning reputation management, built for the next era of guest intelligence
Manage every review in one inbox
Centralise reviews from your key platforms, track what still needs a reply, and give hotel teams a clear workflow across properties.
Centralize reviews from all your key platforms in one inbox
Track what still needs a reply, so nothing slips through
Give hotel teams a clear workflow across every property
Reply faster with best-in-class AI
Use MARA’s AI reply assistant to generate high-quality, on-brand responses in seconds, with automation options for selected reviews.
Generate high-quality, on-brand replies in seconds
Best-in-class AI trained on your voice, not generic templates
Automate replies for selected reviews, hands-free
Track reputation performance across properties
Monitor ratings, review volume, response rates, categories, OTA performance, and property-level trends in one place.
Whether you manage five hotels or fifty, MARA gives you a clearer view of where reputation is improving & where issues are emerging.
Monitor ratings, review volume, response rates, and categories in one place
Compare OTA performance and property-level trends side by side
See exactly where reputation is improving and where issues are emerging — five hotels or fifty
Turn guest feedback into actionable insights
Connect guest feedback to the tools your teams already use, so reviews do not just create insights, they help drive follow-up across PMS, operations, and reporting workflows.
Connect guest feedback to the tools your teams already use
Reviews don't just create insights — they drive follow-up
Fits straight into your PMS, operations, and reporting workflows
Integrates with your existing tech stack
"Identifying issues from reviews and getting them to the right team was a slow, manual job, full of errors. Now the tasks are created automatically and we can make sure the job is actually completed."
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