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Guest Feedback should not live in isolation

MARA connects with your PMS, operations and reporting tools, so guest feedback reaches the right property, team and system.
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4.8 out of 5 based on 450+ reviews.

Join our 2000+ happy customers:

stayery hotels
jufa hotels
edwardian hotels
mcdreams hotels
little BIG hotels
staykooook hotels
pytloun hotels
moxy hotels
halbersbacher hotels
ema house
nena apartments
plaza hotels
leonardo hotels
Adina hotels
amano group
stayery hotels
jufa hotels
edwardian hotels
mcdreams hotels
little BIG hotels
staykooook hotels
pytloun hotels
moxy hotels
halbersbacher hotels
ema house
nena apartments
plaza hotels
leonardo hotels
Adina hotels
amano group
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HOW it works
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Turn guest feedback into operational action

Know exactly where your reviews come from.

Two-way sync with Mews, Apaleo, Oracle and more. Reviews flow into your PMS guest profiles, and room numbers and reservation IDs flow back into MARA. Now you can see which rooms, room types and stays are driving your feedback, not just an overall score.

Turn feedback into action, automatically.

MARA reads each review, recognises the issue, and routes it to the right place. A recurring cleanliness complaint reaches housekeeping. A slow check-in goes to the front desk team. The room comes attached from your PMS, so nobody rekeys anything and nothing gets lost.

Built to fit the stack you already have.

An open API connects MARA to your reporting, BI and operational systems. Push MARA data out, pull other data in, and build the workflows your group runs on. If a tool matters to your team, you can connect it.

Integrates with your existing tech stack

PMS

Operations

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