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Guest Feedback should not live in isolation
MARA connects with your PMS, operations and reporting tools, so guest feedback reaches the right property, team and system.
No credit card required
Join our 2000+ happy customers:
Turn guest feedback into operational action
Know exactly where your reviews come from.
Two-way sync with Mews, Apaleo, Oracle and more. Reviews flow into your PMS guest profiles, and room numbers and reservation IDs flow back into MARA. Now you can see which rooms, room types and stays are driving your feedback, not just an overall score.
Two-way sync with Mews, Apaleo, Oracle, and more
Reviews flow into PMS guest profiles, room numbers and reservation IDs flow back into MARA
See exactly which rooms, room types, and stays are driving your feedback
Turn feedback into action, automatically.
MARA reads each review, recognises the issue, and routes it to the right place. A recurring cleanliness complaint reaches housekeeping. A slow check-in goes to the front desk team. The room comes attached from your PMS, so nobody rekeys anything and nothing gets lost.
Reads every review and routes it to the right team automatically
Cleanliness complaints go to housekeeping, slow check-ins go to the front desk
Room details attach straight from your PMS — nobody rekeys anything
Built to fit the stack you already have.
An open API connects MARA to your reporting, BI and operational systems. Push MARA data out, pull other data in, and build the workflows your group runs on. If a tool matters to your team, you can connect it.
Open API connects MARA to your reporting, BI, and operational systems
Push MARA data out, pull other data in — no rebuilding your stack
If a tool matters to your team, you can connect it
Integrates with your existing tech stack
"Identifying issues from reviews and getting them to the right team was a slow, manual job, full of errors. Now the tasks are created automatically and we can make sure the job is actually completed."
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